![fortinet support registration fortinet support registration](https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/resources/598118ae-ea1f-11e9-8977-00505692583a/images/57ffa13f6453ca8bc28928a56a13e801_diagram.png)
Last step – restart or power cycle all your SIP phones and devices. Normally Fortigate firewalls do not require a reboot when you change configuration, but, it seems, in this case we need reboot it to activate session helper changes.
![fortinet support registration fortinet support registration](https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/resources/da627783-d32a-11e8-8784-00505692583a/images/5e4c23e264d494.04747314_RegisterEMS.png)
The last set of commands disables processing of RTP protocol on the firewall config voip profile
![fortinet support registration fortinet support registration](https://data2.manualslib.com/first-image/i2/6/532/53173/fortinet-fortigate-5001fa2-lenc.jpg)
Now execute following commands: delete 13 Scroll down until you see an entry for SIP, in our example it was number 13 but this may be different depending on model and software release. I ve emailed last week, and its an automated response.
Fortinet support registration serial number#
We can t get to support login because the product serial number has already been registered. Problem is our Fortinet 50A and Fortinet 60 is registered to our old IT Support. Next we need to locate SIP entry in session helper list and delete it config system session-helper We are now managing our Fortinet prodcuts in house. Rest of configuration is the same for all FortiOS versions If you see an error while entering “set default-voip-alg-mode kernel-helper-based”, just ignore it. Set default-voip-alg-mode kernel-helper-basedįortiOS older than software release 6.2.2 : Run following commands from Fortigate firewall CLI config system settings Incoming phone calls are not reaching the SIP phone(s)īackup configuration of your firewall before making any changesįortiOS starting at software release 6.2.2 : Run following commands from Fortigate firewall CLI config system settings.SIP phones are unable to register on a remote phone system.We observed following problems when SIP ALG is active on Fortigate firewalls: This will cause problems with SIP VoIP phones registration and call processing. On Fortigate firewalls SIP Application Layer Gateway (SIP ALG) is enabled by default.